Our Crews May Need Access on Occasion
PEC crews or contractors sometimes need to access private property to perform important equipment or vegetation maintenance or restore outages. We take this responsibility very seriously and want to work with members to minimize the impact.
If you have a locked gate, it could delay work, including getting your power back on. If you have not already provided your gate code or other special entry instructions to your property, please call us at 888-554-4732 to speak with an agent. They are available anytime between 8 a.m. and 5 p.m. Monday through Friday.
Usually, when crews need access to your property, we will contact you ahead of time via phone, email, text, and/or letter. Make sure your contact information is current so you’re able to receive these messages. To verify your information, log in to your account at myPEC.com/smarthub and follow these steps:
- Navigate to ‘Settings’
- Select ‘Contact Information’
- Choose the date in the ‘Effective Date’ field
- Make your changes and click ‘Save’
If you are aware of scheduled work on your property, please consider whether your pets need to be contained for their safety and ours. When a PEC crew member or contractor arrives, their vehicle will be clearly marked, and they will carry proper identification. Call us directly at 888-554-4732 if you have doubts or concerns about who is on your property.
