Celebrating our outstanding agents for Customer Service Week
In member relations, our agents treat every interaction as an opportunity to impress, whether answering billing questions, helping find the right rate option, or welcoming new members. During good times or difficult ones, on sunny days or during storms, they’re a friendly voice and a steady presence for our members.
Their dedication to service shows! In the first half of 2026, they earned a 4.57-out-of-5 member satisfaction score and resolved 89.5% of issues on the first call. That’s pretty impressive considering they are on track to handle 320,000 calls and 18,000 chats this year.
“Doing our best for our members means the world to us. It’s our pleasure to serve them!”
– PEC Member Relations Manager Caroline DeCamp
Customer Service Week is October 5-9, and we thank our incredible team for always answering the call when they’re needed.
Providing you the best possible service means making it easy no matter how you choose to work with us. Log in to your account, and you can chat with an agent, pay your bill, enroll in paperless billing and auto pay, track your use, activate outage texting, and more.
Need to report an outage? No need to call. Just visit the outage map or text OUTAGE to 25022. Message and data rates may apply.
