PEC's Outage Center Has Everything You Need to Weather a Power Interruption
Our commitment to reliability is steadfast, and the results are clear: In 2024, PEC’s average outage time of 57 minutes was less than half that of the most recently reported Texas average of 124.7 minutes.*
But there are circumstances no electric company can control, like vehicle accidents, critters interfering with our equipment, and of course, spring storms.
That’s why we make it easy to prepare for potential outages! Visit myPEC.com/outages, where you’ll find resources on what to do before, during, and after an outage.
Need to report an outage? The outage center has links to our various convenient reporting options. If you visit from your phone, one click is all it takes to call or text us. Best of all, our new and improved outage map allows you to report an outage without logging in to your account and then track progress with any available updates.
Rest assured, the hard-working heroes in the control center and out in the field will spring into action right away to get your power restored. We’re working together to restore power as efficiently and safely as possible.
*Based on SAIDI (outage minutes per year) numbers reported by the U.S. Energy Information Administration.
