Identification and Scams
To maintain the reliable service you depend on, we may occasionally need to knock on your door or access equipment on your property. Here are some things you should know.
Identifying workers
If you see someone you don’t recognize on your property, ask them for identification. All PEC employees carry a company ID, and many travel in vehicles with PEC logos and wear PEC uniform shirts.
Our contractors will carry letters of authorization from PEC and will gladly supply them upon request. If someone on your property claims to be from PEC and refuses to show ID, call us immediately at 888-554-4732.
If you are contacted by someone claiming to be a PEC employee, verify the call by contacting us toll-free at 888-554-4732.
PEC will:
- Make recorded courtesy calls and direct you to our secure payment line at 855-938-3589.
- Use a credit bureau, Collection Services, for delinquent balances on closed accounts. You can reach Collection Services to verify calls at 800-286-2487, Monday-Thursday 8 a.m.-8 p.m. (ET); Friday 8 a.m.-5 p.m. (ET).
- Send field agents to collect payments (never cash) at residential and commercial locations.
PEC will never:
- Call to threaten a service disconnection if payment is not made immediately.
- Ask you to pay with a prepaid card, or payment app such as Cash App, Venmo, or Zelle. PEC’s official app is SmartHub.
- Call from an out-of-state number.
- Instruct you not to call any other PEC number to make payment.
- Have a technician call you to say they are coming out to disconnect power.
- Request a cash payment at your home or business.
- Threaten a service disconnection on holidays or weekends.
- Try to sell you products or services by phone or door-to-door, including solar panels, energy audits, “important energy-saving initiatives,” or more.
Utilities United Against Scams
We are a proud member of Utilities United Against Scams, a group of utilities committed to spreading awareness of the suspicious behaviors and the evolving tactics that scammers use to target consumers.
Locked gates
If you have a locked gate that could block access to our service crews, please provide us with a key or let us know the code or combination. Otherwise, we’ll need to add one of our locks to your gate. Keys and combinations for our locks are restricted to the crew members who need them.
