Member focused. People powered.
This month and every month, we excel for our members.
PEC is not just any electric company — we’re a nonprofit cooperative rooted in community and accountable to our members, not shareholders. Serving you is what we do. It’s the cooperative difference!
Member-owned, member-governed
The cooperative is owned by you and your fellow members. Instead of earning profits, PEC distributes any excess margins back to members through capital credits. Decisions about our rates, bylaws, and services are approved by the PEC Board of Directors, a democratically elected team of seven members just like you.
Community
The strength of our cooperative lies in the strength of our communities. Over 32,000 members are enrolled in PEC’s Power of Change, which funds community giving through grants for nonprofits, educational resources, and our member assistance program. PEC employees give back, too. Most recently, they raised over $215,000 by donating a portion of their paychecks through our United Charities program.
Safety and reliability
Our commitment to people over profits allows us to invest in our system to keep it safe, reliable, and resilient. According to the most recent report from the U.S. Energy Information Administration, PEC outage times were half the Texas average in 2024. This translates to the average member being without power for less than one hour for the entire year!
Customer service
We pride ourselves on providing best-in-class customer service. In July, our outstanding 4.64 out of 5 member experience satisfaction score affirms that mindset. So far in 2025, our member relations team has resolved 90% of issues during the first interaction. As your friends, family, and neighbors, we are here when you need us.
This National Cooperative Month, we’re celebrating what makes PEC so special — you! Thank you for being a member!
