Contact Us
At PEC, providing excellent service to our members is a priority. Whatever you need, we’re standing by to help.
Today, we deliver electricity to hundreds of thousands of accounts across 8,100 square miles of the Texas Hill Country: an area nearly the size of New Jersey. And though we serve more meters than any other U.S. electric cooperative, we’re committed to providing first-class, personalized service to every member.
Report a power outage
If you need to report a power outage, please use one of the following options.
Call us toll-free
- For emergencies and power interruptions: 888-883-3379
- Automated payment system: 855-938-3589
- To speak with a representative: 888-554-4732
Contact center hours are 8 a.m. to 5 p.m., Monday through Friday - Engineering/planning: 877-372-0391
- Tree trimming/area light service: 888-554-4732
By mail
Pedernales Electric Cooperative Inc.
P.O. Box 1
Johnson City, TX 78636-0001
Service and account requests
Try our digital assistant (below right) for quick answers to some of our most common questions, or log in to SmartHub to chat with a live agent about your specific PEC account. Agents are available Monday through Friday from 8 a.m. to 4 p.m.
For more suggestions, use the menu below.
News media and records contact
For news media inquiries only, email [email protected].
To request cooperative records, please click here.
News media
For news media inquiries only, email [email protected].
Open records request
To request cooperative records, please click here.
Employment verification
To submit an employment verification request, please email [email protected] or fax 830-201-1198. Please note: Requests must be approved by the employee. Once employee approval is given, verifications will be completed within two business days.
Doing business with PEC
To learn more about doing business with PEC, please visit our Vendor Information page.
Registered agent
To serve formal legal process, papers, or subpoenas to PEC, please submit to the following address:
Pedernales Electric Cooperative
c/o CT Corporation System
1999 Bryan Street
Suite 900
Dallas, TX 75201
Business hours & office locations
Office lobbies are open for self-service payments Monday-Friday, 8 a.m.-5 p.m. Members can make payments at the PEC Secure Pay Stations in office lobbies, which accept various payment methods including cash, check, and credit card. The drive-thrus are available 24/7 and limited to self-serve PEC Secure Pay Station payments only. For a full list of our many convenient ways to pay, visit the billing and payments page.
